DeWalt petrol pressure washers are fitted with a low-oil sensor that will stop the pressure washer from starting if there is not enough oil in the motor. This can also activate if the pressure washer is not on a level surface.
P1-Q1: Have you checked the dipstick and confirmed that the oil is full?* Check the oil and fill if required. Is it working now?* P1-Q2: Is the petrol tank full?* Fill with fuel and try again. Is it working now?* You may now close this form. If you have any other questions or issues with your pressure washer, please complete describe them below and one of our customer service team will be in contact shortly.
Please describe the problem or the issue here.
P1-Q3: Is the fuel valve in the ON position?* Turn the fuel valve on and try again.
P1-Q4: Is the choke set to CHOKE?* Set the choke to the CHOKE position and try again.
P1-Q5: Is the engine switch in the ON position?* P1-Q6: Have you removed the spark plug and checked it is dry and clean (see manual for more information)?* Clean the spark plug as outlined in the manual and try again.
Turn the engine switch to the ON position and try again.
It is possible that there is fuel inside the engine. Dry the spark plug and try again.
If the spark plug is still wet it will need to be sent to an Authorised Repair Agent by completing this form.
The spark plug should be checked to ensure it is able to provide a spark. Please check and retry.
Check the manual for instructions on how to remove the spark plug. If you are still unsure, please send to an Authorised Repair Agent by completing this form.
Looks like your pressure washer needs to be sent to a DeWalt Authorised Service Agent.
Please complete the below and one of the Mayo team will be in contact with you shortly.
DeWalt petrol pressure washers are fitted with a low-oil sensor that will stop the pressure washer from starting if there is not enough oil in the motor. This can also activate if the pressure washer is not on a level surface.
P2-Q1: Have you checked the dipstick and confirmed that the oil is full? Check the oil and fill if required. Does it still shut down? P2-Q2: Is the pressure washer on a level surface? The pressure washer needs to be on a level surface or the low-oil system may shut it down. Place on a level surface and try again.
P2-Q3: Is the fuel valve in the ON position? Turn the fuel valve on and try again.
P2-Q4: Once the motor starts, the choke should be set at the RUN position. Have you set the choke to the RUN position after starting? Set the choke to the RUN position after the generator starts. And go back to question 4.
P2-Q5: Is the fuel tank full of fuel? Fill with fuel and try again.
P2-Q6: Have you removed the spark plug and checked it is dry and clean (see manual for more information)? Clean the spark plug as outlined in the manual and try again.
It is possible that there is fuel inside the engine. Dry the spark plug and try again. If the spark plug is still wet it will need to be sent to an Authorised Repair Agent by completing this form.
The spark plug should be checked to ensure it is able to provide a spark. Please check and retry.
Check the manual for instructions on how to remove the spark plug. If you are still unsure, please send to an Authorised Repair Agent by completing this form.
Q1: Where is the leak coming from?* P3-Q2-1: Is there any physical damage to the connections or the pump? P3-Q2-1: Is there any physical damage to the connections or the pump? P3-Q2-1: Is there any physical damage to the connections or the spray gun? P3-Q2-1: Is there any physical damage to the lance or nozzle? P3-Q2-2: Is there any physical damage to the pump? P3-Q3-1: Are all of the connections tight and secure? P3-Q3-2: Are any of the water connections loose? Tighten all connections and test again.
P3-Q4-2: Are any of the connections damaged? P4-Q1: Where is it leaking oil from? P4-Q2-1: Is there any physical damage to the engine? P4-Q2-2: Is there any physical damage to the pump? P4-Q3: When the dipstick is removed, does oil pour out? The oil has been over filled. Drain the oil so it is under the maximum level outlined on the dipstick. Clean oil stained areas and check again.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 14 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 43 seconds to fill.
This pressure washer requires 18 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 34 seconds to fill.
This pressure washer requires 20 litres of water per minute to run correctly. You can test this by seeing how long it takes to fill a bucket of water with the garden hose. A 10L bucket should take around 30 seconds to fill.
P5-Q1: Is there enough water coming from the garden hose? The pressure washer should not be used without the correct water flow as it will cause damage to the pump. Correct the water supply before continuing.
P5-Q2: Does water come out from the nozzle when you pull the trigger and the pressure washer is OFF? P5-Q3: Are there any bloackages/kinks in the garden hose or high-pressure hose? Remove the blockages/kinks and try again.
Physical damage is not covered by warranty. While it most cases it can be repaired, the customer will have to pay for these repairs.
Looks like your pressure washer needs to be sent to a DeWalt Authorised Service Agent. Please complete the below and one of the Mayo team will be in contact with you shortly.
You may now close this form. If you have any other questions or issues with your pressure washer, please complete describe them below and one of our customer service team will be in contact shortly.
Please describe the problem or the issue here.
Are there any more details that you would like to add? The more detail you can add, the faster we will be able to action your warranty claim.
